Relationships are still VERY important. If you aren’t happy about your experience speak up! Give the Dealership the opportunity to fix it the situation and make you a happy customer!
In today’s world you constantly hear about recalls and how they are affecting the “dependability “ of a Manufacturer. The media often exploits the Automotive Industry in general with negative input, that is the Manufacturer but what about the Dealership themselves? What happens to them? What the media does not mention is how many people are employed in the automotive market direct or indirect.
Quite often I hear “Sell it and Forget it!” in several stores throughout my travels. That is a good attitude to have if you have the best products available or if the customer clearly understands the product(s) they have purchased with you. Unfortunately, that is not always the case.
We would all like to believe we have enough insurance coverage but in reality I have never seen someone rich on long term disability. Have you? No one currently lives at 60 percent of their income currently so can you imagine being sick and on disability and having to live on less? Even worse what if your spouse/partner had to go on leave to look after you? Could you survive?
STRONG F&I RESULTS TO ACHIEVE 100% SATISFACTION.